NAPA – North Adriatic Ports Association

Benefits Of A Service Help Desk For Your Company

The act of managing a hectic office can be extremely overwhelming. This is especially true if the business is operating during the busy season. While it can be an extraordinary feeling to have your business doing so well, it may feel like you are spending all of your time running around doing different things.

Benefits of A Service Help Desk

Enhanced Efficiency

Every business has a desire to operate as efficiently as possible. Every business wants to run like a well-oiled machine. Being able to have your business humming along without much interference is the ultimate goal for most businesses. If you are in a position where you have to constantly deal with slow-moving and inefficient parts or breakdowns, you won’t be able to get everything was done that needs to get done. IT asset management is an option for yourself and your business to run as smooth as possibly can with an IT infrastructure designed to weed out any problems.

By incorporating a service desk in your business, you will be able to maximize efficiency throughout your business. One of these desks serves as a centralised location that you will be able to drive all of the customer service requests for your business to. This will ultimately act as a hub of sorts that will keep customer service relations from causing hiccups in other areas of your business because everything will be centralised to one place.

For instance, if a customer ends up calling you visiting your website, they will be funnelled to the service desk. Likewise, if they send an email, they will be redirected back to the same place. This can make the entire workflow of the organisation much smoother and more efficient for everyone in the company. They won’t need to go to different places to find open tickets to access them and employees that don’t need to be alerted won’t be.

Enhanced Productivity

When you have your employees doing the work they are intended to do without any issues, they will be able to boost their level of productivity. By using the various automation features that you will get with a service desk, you will have your employees getting the job done much quicker. Rather than having to sort through the various information to figure out which tickets are open, which are most important, the desk will be there prioritising everything.

This can keep your employees spending less time communicating with the different teams about the various tasks and spending more time on the solution. For instance, if they are put in a situation where they have to schedule or cancel a meeting, you will be able to mark all of the people that need to attend, select the letter, and push send. This will add the event to everyone’s calendar as soon as they accept it. This will keep you from having to worry about missing different appointments or even spending time following up because it will already be prominently displayed on their calendar.

Problem Resolution

This is one of the things that no business wants to have. After all, it is perhaps the biggest thing that can get in the way of a business having smooth operations. No one wants to have to deal with problems. However, they are always going to crop up. The biggest thing to consider is how you go about solving the problems you have and how quickly you can solve them. For instance, how is an IT help desk able to facilitate problem management?

By tracking and analysing them as they come in. If there are too many that come in at the same time, it can end up raising a red flag. At this point, the manager may have to look at the problem even further to figure out whether or not there is something that is leading to all of the issues. If so, there is a much bigger problem that needs to be solved. These features are incorporated right into the help desk and they can help to expedite the entire process. For instance, a team that is working on a problem will be able to flag all of the incidents that are related to the problem. Which helps everyone understand what the problem is. By having it documented in the system, it can help create a map that can be used to expedite solutions for future problems.